OpenLoop now offers Pay-as-you-go for seamless charging on public chargers
OpenLoop are pleased to offer their customers the ability to pay-as-you-go on their public charging network. As of Wednesday 26 April, customers will no longer need to top-up their balances, making it easier for customers to charge with ease.
To access the new payment method, customers must update their mobile app from either Apple’s app store or Google Play. In cases where users have opted into the auto-updating of apps, this will happen automatically.
Users will also notice a fresher look and feel in the app to align with the website. The app will continue to show a live view of available EV public charging stations on the OpenLoop network.
The pay-as-you-go feature requires a credit card to be saved on a customer’s account before charging. Existing balances will be utilised first before credit card charges are applied. For example, if a customer currently has $5 on their account balance and their charging session cost $15, then their credit card will be charged the $10 difference.
When using the updated version of the OpenLoop app, it’s important to note that there is no change to the process of using an EV Charger, customers still scan the QR code on the EV Charger via the app, select the right connector, plug in and press “start charging” in the app. If a customer is using an OpenLoop RFID tag, they just tap their RFID card on the charger, plug in, and start charging.
New terms and conditions to accompany the new pay-as-you-go payment method can be found here from the 26 April.
Why was my credit card charged $50 at the start of a charging session?
With pay-as-you-go, we will put a hold on your credit card of $50 at the start of any charging session. If your charging session cost $30, we release the difference of $20 at the end of your session.
During this time, your bank account may show that there is a $50 pending transaction. When your bank processes the release of the funds back to your bank account, you will see a finalised transaction in your account for $30. Typically, this process can take from 1-3 business days, but up to 10 days, depending on your bank.
Why can’t I top up my balance on the Openloop app?
Openloop has a pay-as-you go payment system which allows our customers to charge their EVs using a saved credit card on their account without needing a minimum balance on their app.
How do I save my credit card details on my Openloop account?
When you are in the mobile app, go to “Account” using the bottom nav bar, press “payment” and add your credit card to save it there.
What happens if I still have some money on my top up balance?
Existing balances will be utilised first before credit card charges are applied. For example, if a customer currently has $5 on their account balance and their charging session cost $15, then their credit card will be charged the $10 difference and their account balance will be reduced to $0.
Alternatively, if your top up balance more than covers the cost of your total charge, this will be used first and your credit card charged only in future transactions.
How do I get the Pay-as-you-go payment function on my Openloop app?
To access Pay-as-you-go for public chargers on the OpenLoop charging network, please update your mobile app by visiting the Apple App Store or Goggle Play Store.
Is there any change to the EV charging process for free or paid chargers?
No, there is no change to the existing steps that you take to start a charging session. The only change is that you no longer have to top-up.
What is a “free” EV charging station?
On the mobile app, you may come across EV Chargers that have a tariff listed as “FREE” these EV Chargers are free to use.
Why does the app look different?
We have updated our logo and visual identity to better reflect what OpenLoop represents – a forward thinking and innovative technology company. The new look app also reflects customer feedback to improve the experience of using our mobile app.